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Sorry, I need to vent!!!! ???

I experienced the WORST customer service earlier today at a shop in town. 
I don't want to mention the name of the shop because I'm not sure how I'm going to proceed. On Tuesday I bought something from this shop. I paid cash for it. I took it home and found out it didn't work. So today, less than 48 hours later I took it back to the shop and asked if I could get a refund.
The girl in the shop told me “NO” even though I still had the receipt. I asked if I could get a replacement instead then. Again this person told me "NO."
I asked to talk to a manager now as I'm really not happy and I explained that I had bought the item, had got it home and it didn't work. The manager just smiled and told me to my face that I was "OUT OF LUCK." ???
No refund.
No FREE replacement.
Grrrrrrrrrrrrrrr.
I''ll tell you what...
I am NEVER buying another Lotto Ticket from there again !!
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xnxx